Empowering Madagascar’s First Bank with Next-Generation Digital Experience

As part of its strategic digital roadmap, BNI sought to redefine its digital banking ecosystem with a platform that would reflect its unique brand identity and deliver an exceptional customer experience.

The bank required:

• A highly customized mobile app with bespoke UX/UI design
• Seamless integration with core banking and third-party systems
• A modern, scalable, and agile platform to support future growth

BNI needed a trusted partner with proven expertise in Temenos technology to turn this vision into reality. 

Orion collaborated closely with BNI to design, develop, and deploy a tailored Temenos Digital Banking solution aligned with the bank’s strategic and design objectives. 

Key highlights include: 

• Custom UX/UI: A distinct mobile experience crafted to mirror BNI’s brand identity
• Agile Implementation: Deployment using modern methodologies ensuring speed and flexibility
• Enhanced Scalability: Platform designed to easily accommodate future product innovations
• Operational Efficiency: Improved process automation and faster time-to-market for new services

The result is a state-of-the-art digital banking platform that enhances customer engagement and strengthens BNI’s market position as a digital leader. 

Implementation Excellence 

This project underscores Orion’s deep expertise in Temenos Digital implementations and its ability to deliver bespoke, high-quality banking solutions tailored to each client’s unique vision. 

“This project exemplifies our commitment to supporting our clients in realizing their specific ambitions. By leveraging the full potential of the Temenos platform, our team enabled the delivery of a truly customized solution that brings BNI’s vision and design concepts to life. We are proud to have contributed to setting a new benchmark for digital banking in the region.”

— Suchen Janjale, Head of Temenos Practice, Orion Innovation 

Since go-live, BNI Madagascar has reported high user adoption and positive customer feedback, particularly for the app’s intuitive design and ease of use.

“Orion’s partnership has elevated our digital capabilities and allowed us to better serve our customers with convenience and efficiency.”

— Thibault Huvelle, Head of Digital at BNI Madagascar

The success of this implementation demonstrates the tangible value of collaboration, innovation, and customer focus in digital transformation initiatives. 

From Temenos:

“Congratulations to the team at BNI Madagascar on a successful go-live with Temenos Digital Banking. This milestone empowers the bank to enhance customer experiences and deliver smarter, faster banking services. It also highlights the strength of our digital banking solutions for banks in Africa to accelerate innovation and digital transformation.”

— Santhosh Rao, Managing Director – MEA, Temenos

Outcomes

• 100% Custom UX/UI Design 
• Seamless Integration with Core Systems 
• High Customer Adoption & Positive Feedback 
• Future-Ready, Scalable Digital Platform 

Through this partnership, Orion and Temenos have set a new standard for digital banking innovation in Madagascar. The project showcases the power of Temenos Digital technology in enabling banks to deliver secure, personalized, and scalable digital experiences—paving the way for continued growth and transformation across Africa’s financial landscape.