This platform represents a major milestone in BNI’s digital transformation journey, delivering a next-generation, user-centric digital banking experience to its customers across Madagascar.
BNI is a pioneering financial institution in Madagascar, recognized for its commitment to inclusive economic growth and innovative financial solutions. With a strong national presence, the bank aims to empower both individuals and businesses by offering secure, efficient, and accessible banking services that meet evolving customer needs.
Challenge
As part of its strategic digital roadmap, BNI sought to redefine its digital banking ecosystem with a platform that would reflect its unique brand identity and deliver an exceptional customer experience.
The bank required:
- A highly customized mobile app with bespoke UX/UI design
- Seamless integration with core banking and third-party systems
- A modern, scalable, and agile platform to support future growth
BNI needed a trusted partner with proven expertise in Temenos technology to turn this vision into reality.
Solution
Orion collaborated closely with BNI to design, develop, and deploy a tailored Temenos Digital Banking solution aligned with the bank’s strategic and design objectives.
Key highlights include:
- Custom UX/UI: A distinct mobile experience crafted to mirror BNI’s brand identity
- Agile Implementation: Deployment using modern methodologies ensuring speed and flexibility
- Enhanced Scalability: Platform designed to easily accommodate future product innovations
- Operational Efficiency: Improved process automation and faster time-to-market for new services
The result is a state-of-the-art digital banking platform that enhances customer engagement and strengthens BNI’s market position as a digital leader.
Implementation Excellence
This project underscores Orion’s deep expertise in Temenos Digital implementations and its ability to deliver bespoke, high-quality banking solutions tailored to each client’s unique vision.
“This project exemplifies our commitment to supporting our clients in realizing their specific ambitions. By leveraging the full potential of the Temenos platform, our team enabled the delivery of a truly customized solution that brings BNI’s vision and design concepts to life. We are proud to have contributed to setting a new benchmark for digital banking in the region.”
— Suchen Janjale, Head of Temenos Practice, Orion Innovation
Impact
Since go-live, BNI Madagascar has reported high user adoption and positive customer feedback, particularly for the app’s intuitive design and ease of use.
“Orion’s partnership has elevated our digital capabilities and allowed us to better serve our customers with convenience and efficiency.”
— Thibault Huvelle, Head of Digital at BNI Madagascar
The success of this implementation demonstrates the tangible value of collaboration, innovation, and customer focus in digital transformation initiatives.
From Temenos:
“Congratulations to the team at BNI Madagascar on a successful go-live with Temenos Digital Banking. This milestone empowers the bank to enhance customer experiences and deliver smarter, faster banking services. It also highlights the strength of our digital banking solutions for banks in Africa to accelerate innovation and digital transformation.”
— Santhosh Rao, Managing Director – MEA, Temenos
Outcomes
- 100% Custom UX/UI Design
- Seamless Integration with Core Systems
- High Customer Adoption & Positive Feedback
- Future-Ready, Scalable Digital Platform
Through this partnership, Orion and Temenos have set a new standard for digital banking innovation in Madagascar. The project showcases the power of Temenos Digital technology in enabling banks to deliver secure, personalized, and scalable digital experiences—paving the way for continued growth and transformation across Africa’s financial landscape.
Related Links
Industries
Banking, Financial Services & Insurance
Partners
Temenos
See how you can modernize without added risk or complexity.
Schedule a consultation
Industries
Banking, Financial Services & Insurance
Partners
Temenos
Your questions,
answered.
A digital banking platform enables customers to access banking services through web or mobile applications without visiting a branch. It connects digital channels with core banking systems, allowing users to perform transactions, manage accounts, make payments, and access financial services securely from anywhere.
Banks modernize their digital banking platforms to improve customer experience, support new digital services, and meet changing customer expectations. Modern platforms also make it easier to integrate with existing banking systems, automate processes, and scale as customer demand and business requirements grow.
A customized digital banking app is designed around a bank’s brand identity and customer needs rather than using a standard interface. This can make navigation more intuitive, simplify everyday banking tasks, and provide a more consistent experience across digital channels.\
Integration with core banking systems allows digital channels to access accurate, real-time customer and account information. It helps ensure transactions, balances, payments, and other banking services remain synchronized across systems while reducing manual processes and operational complexity.
An agile implementation approach delivers digital banking capabilities through smaller, iterative releases instead of a single large deployment. This allows banks to respond more quickly to customer feedback, reduce implementation risks, and introduce new products and features faster.
A scalable digital banking platform is built to accommodate increasing customer demand, additional services, and future technology changes without major system redesigns. This flexibility helps banks expand digital offerings while maintaining consistent performance and service quality.
A bank should consider upgrading its digital banking platform when legacy systems limit innovation, customer expectations are changing, or digital services become difficult to maintain. Modernization is also valuable when improving user experience, supporting business growth, or integrating new technologies becomes a priority.
A successful digital banking transformation is typically reflected in high customer adoption, positive user feedback, seamless integration with existing banking systems, and improved operational efficiency. Long-term success also depends on having a platform that can support future products, services, and evolving customer needs.
