Skip to content
✕

Thousand

of SMB customers served

The client is a global insurance services firm providing risk, retirement, and health solutions across 120+ countries. Using data-driven insights and advisory expertise, the firm helps organizations manage risk, strengthen workforce strategies, and build financial resilience. 

Challenge

The client sought to break into the rapidly expanding $200+ billion digital commercial insurance market for SMBs, but their legacy systems and manual workflows made it difficult to compete with digital-first providers. To meet rising customer expectations, they needed to deliver a seamless, end-to-end online experience that supported instant quoting, purchasing, policy management, and claims – all through a modern, intuitive platform. 

Success required more than digitization; their business needed a technology partner capable of accelerating innovation, scaling quickly, and helping them bring new products to market faster. The goal was clear: transform commercial insurance delivery to unlock growth, improve efficiency, and deliver a superior digital experience for SMB customers. 

Solution

To help our client modernize its commercial insurance offerings and deliver a seamless digital experience for SMBs, Orion was selected as the strategic Digital Engineering Partner. Over a three-year engagement, Orion embedded more than 15 skilled engineers directly into the client’s product teams, providing full-stack support across front-end and back-end development using technologies such as Ruby on Rails, Node.js, and Salesforce. 

Orion also managed Cloud and SaaS operations, ensuring robust, scalable, and secure infrastructure to support rapid product launches. By leveraging its Serbia delivery centre, Orion combined cost-effective, high-quality engineering with agile collaboration, enabling continuous innovation and faster time-to-market. 

This approach allowed the client to accelerate feature development, improve platform reliability, and focus internal teams on strategic initiatives, while Orion’s embedded model ensured close alignment with their business and technology goals. 

Impact

The partnership with Orion enabled the client to scale its digital platform, serving thousands of SMBs across leading carriers including Liberty Mutual, Chubb, Progressive, and CNA. The modernized platform accelerated the launch of new products and specialized insurance offerings, helping their teams respond quickly to market demands.  

By integrating systems and leveraging cloud-based tools, the company streamlined operations, improved efficiency, and enhanced the overall customer experience, positioning itself as a competitive, digital-first player in the SMB insurance market. 

  • Scaled digital platform to serve 1000s of SMBs customers  
  • Accelerated launch of new products  
  • Faster market responsiveness 
  • Improved efficiency and reduced manual effort  
  • Seamless, end-to-end customer journey  

bfsi

See how you can modernize without added risk or complexity.

Schedule a consultation