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Everyone is racing to adopt AI, but most enterprises are stuck. Because buying AI isn’t adopting AI.

Businesses buy the tools, but employees aren’t using them in the work they do every day. Governance is inconsistent, visibility is limited, and teams aren’t aligned around how AI creates value. The result is AI investment without AI value.

At Orion Innovation, we help enterprises actually operationalize AI: making AI part of the work and building the human experience around it that AI can’t.

Orion helps organizations:

  • Develop AI workflow adoption strategies around existing processes
  • Build governance and visibility into how AI is used across teams and tools
  • Align product, engineering, and operations teams around a shared roadmap
  • Build the human-led, operational foundation AI needs to perform at scale
  • Deliver smarter customer experiences without sacrificing trust

Meet with our team at Forrester CX Forum East to discuss how your organization can build the experience AI can’t.

Our team attending the event:

Jeff Piazza

SVP, Experience Design & Marketing

Orion Innovation

Angela Florie

Vice President, Experience Design

Orion Innovation

New York, USA

June 16, 2026 -

June 17, 2026

Meet us at Forrester CX Forum East 2026
FAQs

What Enterprise Leaders are Asking:

Many enterprises have invested in AI tools but have not embedded them into the way work gets done. Employees may lack clear workflows, governance can be inconsistent, and teams often operate without a shared understanding of how AI should create value.

Operationalizing AI means making AI a practical, repeatable part of business operations. This includes embedding AI into existing processes, creating visibility into usage, establishing governance, and aligning teams around shared objectives.

AI adoption improves when organizations focus on experiences, not just technology. Successful approaches include integrating AI into existing workflows, providing training and support, establishing clear use cases, and creating accountability around adoption.

While AI can automate and accelerate work, people ultimately determine whether it delivers value. Organizations that invest in employee adoption, change management, collaboration, and customer trust create the human foundation that enables AI to perform effectively at scale.

Enterprises can scale AI responsibly by combining governance, transparency, and human oversight. This approach helps organizations deliver more efficient and personalized customer experiences while maintaining trust, accountability, and confidence in how AI is used.

Answer

Meet us at Forrester CX Forum East 2026

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