Consumer expectations for financial services have shifted as customers expect to engage with their providers in person, on the phone, and digitally. The client, using an older version of Temenos Core Banking, was looking for an integrated solution, both physically and digitally, for its lending and savings products and services. To do this they needed to upgrade to the latest version of Temenos Core Banking & Digital Banking Solution.

Temenos is a leading banking software company that offers a wide range of solutions and services to banks and financial institutions. This credit union chose to implement Temenos Core Banking and Digital Platform. These solutions enabled their new omni-channel experiences and included a completely digital process for loan origination, a first for any credit union in Ireland.  

Thanks to our team, the client successfully completed re-implementation of Temenos Financial Inclusion solution from R08 to R17. We also configured Temenos Digital Banking Platform to enable the digital experience both on a desktop and mobile.  All of this led to the successful development of a coherent and standard model solution for credit unions. 

With their new ServiceDesk operation, the client has streamlined operation with a 37% increase in efficiency for Service Desk Agents in the first 6 months. They also saw a 55% increase in self-service usage and 40% improvement in overall alert consolidation and monitoring. All of this is measurable thanks to their new capabilities when it comes to their new advanced reporting and dashboards built by the Orion team using Performance Analytics to enhance business vision and improve KPI tracking.