Skip to content
✕

400+

mission-critical assets stabilized

14M+

customers supported

A leading national telecom provider serving millions of customers across multiple cities operates a mission-critical network supporting broadband, video, and digital services at a massive scale.

With millions of daily transactions and customer interactions, the organization requires continuous availability, high performance, and enterprise-grade security to maintain service quality and customer trust. 

Challenge

Operating a nationwide telecom network brought constant operational and security pressures: 

  • Daily targeting by global cyber-attack groups due to high visibility and scale 
  • Need for 24/7 monitoring to prevent service degradation 
  • Slow incident response risked impacting customer experience and availability 
  • Requirement for specialized engineering support for hundreds of critical network assets 
  • Ensuring full operational readiness across multiple protected core datacenters supporting national services

The provider needed an always-on, highly specialized partner capable of proactive monitoring, rapid remediation, and expert-level telecom and security support. 

Solution

Orion deployed a dedicated 24/7/365 Telecom Technical Assistance Center (TAC) to deliver end-to-end operational and security support. 

Key solution elements included:

  • 24/7 Monitoring & Operations: Continuous oversight of nationwide network infrastructure 
  • Specialized Engineering Support: Certified telecom and security experts providing rapid troubleshooting and resolution 
  • 4-Hour Nationwide RMA SLA: Guaranteed hardware replacement and service restoration within four hours 
  • Security & Performance Oversight: Ongoing threat assessment and performance optimization 
  • Weekly Reporting & Advisory: Actionable insights and recommendations for continuous improvement and executive visibility

Impact

Through Orion’s LATAM TAC support, the telecom provider achieved: 

  • Enhanced operational continuity across 60+ cities through comprehensive national monitoring 
  • Improved network resilience protecting 400+ critical assets from outages and threats 
  • Stronger datacenter reliability with dedicated engineering response across five core facilities 
  • Reduced downtime and faster recovery enabled by a 4-hour nationwide equipment replacement RMA SLA 
  • Improved cybersecurity posture against ongoing global attacks  
  • Higher service reliability supporting over 14 million customers with consistent, high-quality experiences 

The partnership enabled the organization to operate a more secure, resilient, and scalable national network that can meet growing demand while maintaining customer trust. 

Engineering

Cybersecurity

See how you can modernize without added risk or complexity.

Schedule a consultation