The healthcare industry often faces challenges in creating and managing telecare systems with effective reporting and reliable communication for optimal patient care. Orion enhanced the client’s telecare system with advanced reporting tools and thorough testing, improving functionality and reliability while strengthening their position in the healthcare market.
The customer is a global provider of world-class communication solutions for several industry verticals, with a particular focus on the healthcare industry; the customer’s product line comprises a wide range of solutions aimed to provide a reliable connection between medical personnel and patients.
Challenge
One of the core products in the customer’s healthcare solutions is a telecare system – a set of equipment located in a hospital room right beside the patient. Through this system, the patient can call a nurse or ask for emergency help if/when necessary. Orion was asked to join the customer’s team, develop reporting tools for the nurse call system, and test the entire process as a whole.
Solution
We devised a team and started developing user-friendly messaging, assignment and reporting for both user and administrator interfaces. This way, administrators can control the equipment and manage business processes for respective medical institutions. The server supports and monitors the nurse call system that allows patients to call nurses with the push of a button.
Additionally, the server captures various kinds of reports, such as number of calls, call duration, call status, patient and nurse locations, and more. We’ve also performed full testing confirming the system’s reliability and scalability.
Impact
The solution we delivered has become a significant part of the customer’s product, strengthening its leadership in the area of patient care services.
Major Functions:
- Call handling and status monitoring
- Patient data storage
- Workflow management
- Advanced reporting
- Nurse assignments
- Dashboards
- Room configuration
- Administrator console management
Technologies:
Backend:
- Java
- C/C++
- PHP
- SQL
Frontend:
- Vue.js
Testing:
- Jasmine, Karma
- CI
Methodology:
- Agile / SCRUM
Industries
Healthcare & Life Sciences
Services
Engineering
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Industries
Healthcare & Life Sciences
Services
Engineering
Your questions,
answered.
A nurse call system is a communication platform that allows patients to request assistance from nursing staff quickly and reliably. In hospitals and other care settings, it connects patients, caregivers, and administrators while tracking requests, response status, and other operational information to support efficient patient care.
Reporting helps healthcare organizations measure response times, call volumes, and workflow performance. By analyzing metrics such as call duration, call status, and staff activity, hospitals can identify operational bottlenecks, improve resource allocation, and support better patient care decisions.
A nurse call management system centralizes patient requests, nurse assignments, and workflow monitoring in one platform. This enables healthcare teams to respond more efficiently, reduces manual coordination, and gives administrators better visibility into daily operations through dashboards and reporting tools.
A nurse call reporting system should capture data such as call volume, response times, call duration, call status, patient location, nurse location, and workflow activity. These insights help healthcare organizations monitor service quality, identify trends, and support continuous operational improvements.
System reliability is essential because communication failures can delay patient assistance and affect care delivery. Healthcare organizations typically validate reliability through comprehensive testing to ensure the platform performs consistently under different workloads and supports uninterrupted clinical operations.
Healthcare organizations should consider modernization when existing systems cannot support efficient workflows, reporting, scalability, or evolving operational requirements. Upgrading communication platforms can improve administrative visibility, streamline caregiver coordination, and better support growing patient care demands.
Administrator dashboards provide a centralized view of nurse call activity, equipment status, workflow performance, and operational reports. This helps hospital managers monitor system performance, manage resources more effectively, and make informed decisions based on real-time and historical operational data.
Integrating reporting with a nurse call system improves operational visibility by turning communication data into actionable insights. Healthcare organizations can monitor performance, optimize staff utilization, identify service trends, and make evidence-based decisions that improve efficiency while supporting high-quality patient care.
