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3,000

entities optimized

The customer is a major enterprise managing a global tax platform for financial services. They deliver comprehensive solutions to help organizations manage regulatory compliance, optimize tax strategies, and drive operational efficiency across multiple regions.

Challenge

The firm’s global tax platform had grown organically into a collection of disparate applications and Excel-based processes, resulting in siloed, outdated workflows. Inconsistent styles, fragmented user experiences, and uneven capabilities made it difficult for teams to work efficiently, maintain standards, or scale the platform to meet enterprise needs.

Solution

To modernise the platform and support its ongoing evolution, our team:

  • Developed a comprehensive design system to standardise components and guide teams in designing, developing, and deploying quickly.
  • Streamlined workflows and improved efficiency with intuitive solutions for repetitive tasks like document uploads, status updates, and task execution.
  • Launched a DesignOps program to coordinate multiple product owners and support continuous platform evolution.

Impact

  • Established a robust design system, component library, and DesignOps framework, enabling consistent and scalable development.
  • Allowed business and product owners to quickly standardise, improve, and expand offerings.
  • Served over 3,000 large-scale entities, creating efficiencies of scale and reducing operational costs.
  • Provided standardised platform functionalities that acted as building blocks for other enterprise initiatives.


EXPERIENCE DESIGN

See how you can modernize without added risk or complexity.

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FAQs

Your questions,
answered.

A cloud operating model is a framework that defines how an organization manages, governs, secures, and operates its cloud environment. It establishes consistent processes, roles, and standards that help IT teams deliver cloud services efficiently while maintaining compliance, reliability, and cost control. 

Organizations adopt a cloud operating model to improve consistency, speed, and operational efficiency across IT services. As cloud environments grow, standardized governance and operating practices help reduce manual work, improve collaboration, and support business growth without increasing operational complexity. 

A cloud operating model improves consistency by using standardized processes, governance policies, automation, and reusable operating practices. This helps different teams follow the same approach when deploying, managing, and supporting cloud services, reducing variations and improving service quality. 

An enterprise-grade cloud operating model helps organizations improve operational efficiency, strengthen governance, and scale cloud services more effectively. It also supports better security, faster service delivery, clearer accountability, and more consistent user experiences across business units. 

Organizations should implement a cloud operating model when cloud adoption begins expanding across multiple teams, applications, or business units. Establishing governance and standardized operating practices early helps avoid inconsistent processes, operational inefficiencies, and unnecessary costs as cloud environments mature. 

Automation improves IT service delivery by reducing repetitive manual tasks, standardizing routine operations, and accelerating service requests. It allows IT teams to focus on higher-value work while improving response times, reducing errors, and delivering more reliable services across the organization. 

Cloud governance helps organizations ensure that cloud resources are managed securely, consistently, and in line with business and regulatory requirements. Effective governance defines policies for security, compliance, cost management, and operational standards while supporting ongoing cloud adoption. 

A cloud operating model provides a scalable foundation for managing new applications, services, and business requirements. By standardizing operations and improving collaboration between IT and business teams, organizations can expand cloud capabilities more efficiently while maintaining operational stability and governance. 

Answer