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With a centralized GenAI governance framework, the airline now benefits from secure, compliant, and standardized AI adoption.

This client is a leading U.S. passenger airline with a significant global presence, operating an extensive network of domestic and international flights that connect hundreds of cities worldwide.

Challenge

A major airline needed a centralized GenAI Governance Framework to ensure secure, compliant, and standardized AI adoption across multiple Lines of Business. This shared service was required to mitigate risks, streamline oversight, and enable efficient AI deployment.

Solution

Orion developed a GenAI Governance Framework by identifying and integrating best-in-class governance tools, both commercial and open-source, while addressing gaps with custom-built solutions. Prioritizing Microsoft Azure-based services, Orion built a runtime governance platform for an integrated single pane of glass view into underlying governance controls.

Impact

  • Regulatory Compliance: Ensured adherence to policies, ethics, and transparency guidelines.
  • Risk & Security Controls: Established governance, access, and data security measures.
  • Standardization: Developed best practices, production standards, and a Model Registry.
  • Bias & Explainability: Implemented processes for bias detection and model transparency.
  • Monitoring & Auditing: Enabled performance tracking, compliance reporting, and cost oversight.

Artificial Intelligence

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